Cryptocurrency & Blockchain Technology U.S. Secret Service Shares How Crypto Is Viewed From A Law Enforcement Perspective As America remains vulnerable and life at home is the new reality during the Covid-19 pandemic, cybercriminal activity is on the rise from both the usual suspects and new players. In a rare interview with the U.S. Secret Service, Jonah Force Hill, U.S. Cyber Policy Advisor, shares how criminals – old and new – have […] Written by July 10, 2020July 10, 2020
Business CoronaVirus XpresSpa Warns That New Covid-19 Testing Service May Have A Limited Rollout Testing times: Nurse Christina poses with a nasal swab at JFK’s Terminal 4 XpresCheck the first … [+] airport-based Covid-19 testing facility in the US. (Photo by Johannes EISELE/AFP) AFP via Getty Images Despite a positive reception for the first in-airport Covid-19 test center, XpresSpa Group has warned that similar locations at other gateways may […] Written by imesocial July 9, 2020July 9, 2020
Business News Small Business Five Customer Service Improvement Strategies To Try This Summer Getty A superior customer service experience is a competitive advantage that’s available to any business willing to do the work. In the face of the current disruptions, here are some improvements you can be working on this summer even as the world unravels outside. (These are the same improvements I would be assisting you with […] Written by imesocial July 8, 2020July 8, 2020
Business CoronaVirus News Small Business A New Food Delivery Service Transforming Social Dining Post-Coronavirus Bejay Mulenga & Dominic Cools-Lartigue Courtesy of Great Feast The hospitality sector has been one of the hardest-hit sectors during the coronavirus pandemic. Whilst restaurants have started to reopen with many across the UK opening their doors last weekend social distancing requirements and less footfall as many people stay at home means restaurateurs will be […] Written by imesocial July 7, 2020July 7, 2020
Business News Small Business The Current State Of AI In Customer Service And CX (Customer Experience): An Expert Roundup As interest in AI (artificial intelligence) in CX (customer experience) and customer service grows, I took the moment to check in with two fellow experts in the field the field of customer experience and AI: Raj Singh, founder and CEO of Go Moment Go Moment • Raj Singh, the founder and CEO of Go Moment, […] Written by imesocial July 6, 2020July 6, 2020
Business Online Sales Ramp Up, But 70% Of Customer Service Emails Never Answered It is no surprise that the lockdown has created significant growth and opportunity for online sales, as many became dependent on online shopping. David Walliams performs on stage at the Little Britain charity gala performance in aid of Comic … [+] Relief (Photo by Dave M. Benett/Getty Images) Getty Images Indeed according to ONS figures, the […] Written by imesocial June 30, 2020June 30, 2020
Travel and Living How Hotels Are Changing Everything From Room Service To Restaurants Four Seasons Hotel Seattle’s coffee concierge delivery. Four Seasons Hotel Seattle The coronavirus has forced luxury hotels to retool the guest stay, from check-in to checkout. But this doesn’t mean you should expect a lesser experience. As hotels begin to reopen all over the globe, they are discovering creative ways to adhere to health regulations […] Written by imesocial June 29, 2020June 29, 2020
