CoronaVirus Marketing News In An Era Of COVID-19 Disruption, Brands Must Rethink Marketing As Empathetic Customer Experiences CX Needs a Human-Centered Mindset and Heartset Nick Fewings @jannerboy62, Unsplash New research shows that brands that embrace innovation and agility with an aim on humanizing the customer’s experience, outperform their peers, especially in a global pandemic. COVID-19 has disrupted markets and lives at levels not seen by many. As cases around the world soared, […] Written by imesocial July 9, 2020July 9, 2020