CoronaVirus Marketing News In An Era Of COVID-19 Disruption, Brands Must Rethink Marketing As Empathetic Customer Experiences CX Needs a Human-Centered Mindset and Heartset Nick Fewings @jannerboy62, Unsplash New research shows that brands that embrace innovation and agility with an aim on humanizing the customer’s experience, outperform their peers, especially in a global pandemic. COVID-19 has disrupted markets and lives at levels not seen by many. As cases around the world soared, […] Written by imesocial July 9, 2020July 9, 2020
Business News Small Business Five Customer Service Improvement Strategies To Try This Summer Getty A superior customer service experience is a competitive advantage that’s available to any business willing to do the work. In the face of the current disruptions, here are some improvements you can be working on this summer even as the world unravels outside. (These are the same improvements I would be assisting you with […] Written by imesocial July 8, 2020July 8, 2020
Business News Small Business The Current State Of AI In Customer Service And CX (Customer Experience): An Expert Roundup As interest in AI (artificial intelligence) in CX (customer experience) and customer service grows, I took the moment to check in with two fellow experts in the field the field of customer experience and AI: Raj Singh, founder and CEO of Go Moment Go Moment • Raj Singh, the founder and CEO of Go Moment, […] Written by imesocial July 6, 2020July 6, 2020
Business Online Sales Ramp Up, But 70% Of Customer Service Emails Never Answered It is no surprise that the lockdown has created significant growth and opportunity for online sales, as many became dependent on online shopping. David Walliams performs on stage at the Little Britain charity gala performance in aid of Comic … [+] Relief (Photo by Dave M. Benett/Getty Images) Getty Images Indeed according to ONS figures, the […] Written by imesocial June 30, 2020June 30, 2020
IT Technology Do You Know The Way To Customer Centricity? Pega Believes It Does For years now, organizations have talked about customer-centricity and putting their customers at the heart of what they do. Yet, many, if not most, organizations still struggle to get this right across the board. This is backed up by research from NTT Ltd.’s 2020 Global Customer Experience Benchmarking Report. Now, while the research was conducted before […] Written by imesocial June 29, 2020June 29, 2020