IT Technology Do You Know The Way To Customer Centricity? Pega Believes It Does For years now, organizations have talked about customer-centricity and putting their customers at the heart of what they do. Yet, many, if not most, organizations still struggle to get this right across the board. This is backed up by research from NTT Ltd.’s 2020 Global Customer Experience Benchmarking Report. Now, while the research was conducted before […] Written by imesocial June 29, 2020June 29, 2020